Fast Fit Case Study

1. FastFit incase convey FastFit Sporting Goods is a successful New England regional supplier of flashy goods to the high end consumer market. They sell an exclusive selection of equip workforcet and apparel to men and women who exercise and pursue outdoor activities on a regular basis. They insure fivesome (5) upscale retail interjects in the New England market that allow for a high level of customer attention, with a plate (HQ) is in Burlington, Massachusetts, and a single warehouse, distribution, and eCommerce fulfillment sum of money in Haverhill, Massachusetts.Most of their products are purchased from 2 suppliers, Winter Gear Distributers outside of Providence, Rhode Island, and Boston Fitness Supplies in Marlboro, Massachusetts. FastFit has expand successfully in the New England area over the past five years. However to expand nationally as a major retailer, they contend to improve the scalability of their trading operations (stores and warehouses). A key part of the ir strategy is to leverage entropy systems to automate and improve operations, to strengthen management controls, and to enable momentous growth while maintaining the high touch customer experience.A draw of their nail down non-Web based operations follows. reckon figure 1. pic Figure 1 A Schematic diagram of FastFit Sporting Goods Operations The Initial Set of Case Study Questions The simple system diagram below may be used to answer the following questions. The questions should be answered using your common sensory faculty and knowledge of retail processes because we have all bought things at a store. Be particularized about the heads of knowledge, where they are captured, stored and used.How the information flows or is moved in spite of appearance FastFit may be shown by the student adding labeled arrows added to the diagram below. See figure 2. Figure 2 Starting Point for a establishment Diagram of FastFit Business culture Flows A General Question 1. check over the main flows of goods and money in the diagram (above). Use single headed arrows and exercise a key or table of descriptive elements to explain your answer. node Questions (focus on the customer and FastFit process flows, i. e. the front end of the diagram) 2. ) List the specific items of information that are usually gathered at the POS (Point of Sale remnant or cash register) and recorded when a customer checks out (excluding obtaining the indistinguishability of the customer which is covered in Q3)? b) What are iii important uses of this information at the store by the store manager and by headquarters management a total of six uses? 3. a) What are some shipway to obtain the identity of the customer at the POS and to associate this identity with to a greater extent detailed information about the customer? b) What business actions could FastFit then way out based upon this additional information? . Assume HQ is responsible for replenishing line of descent at the stores. a) Wh at information is take awayed and how is it used to decide what to send to to all(prenominal)(prenominal) one store? b) Where does the information come from? c) Why didnt we have each store decide what to crop from the warehouse? yieldr Questions (focus on the FastFit and Supplier process flows, i. e. the back end of the diagram) 5. a) Draw a system diagram that shows the key information and product flows between FastFit (HQ and Warehouse) and a supplier, including the steps for rescript and invoicing and label each flow descriptively.This diagram will have lead circles. b) Compare your drawing with the diagram showing the flows between the customer and the store and explain why the former is more complicated. 6. Assume that FastFit headquarters cods and pays invoices from suppliers. a) How do they decide whether to pay and how much to pay? b) From where do they get the information to make this decision? eCommerce Set of Case Study Questions 7. Describe three geographic loca tions from which customers can submit orders and any information engineering components customers would need (on their end) to accomplish this ordering activity. Location Information Technology Component hearthstone boniface Desktop Laptop Routers Web horde Application road / Anywhere Smart Phones Web Work Laptops School Routers Web Server Application 8. a) Describe the information technology components FastFit needs to interact with customers on the web. Hint Locate a detailed explanation of e-commerce system platforms in the pass over textbook and/or web search. b) At what geographic location inside FastFit would you place these information technology components and why? a) IT components Application providers for the purchase and cut-rate sale of goods Software applications Web software Security software Database Technology basis providers that enables e-commerce Routers Storages Servers (web and commerce) Data centers Hardware Networks from MD PowerPoint session 20 9. FastFit is planning to grace significantly in its e-commerce platform to increase online ordering. Describe three technology features/capabilities that should be included in the platform and provide business justifications for each feature. Technology feature/capability Description Business Justification web browser Program that a user uses to interact with webUsers have admission to the Business from servers on the internet anywhere.Increase costumer contact with store. Improve operations by making store more accessible to customer. Web Server Program that communicates with many browsers Allows for multiple users to interact with at the aforementioned(prenominal) age using http, by processing the web page at the same instant. and responding to their requests Increase number of proceeding being processed at the same time Commerce Server Computer that provides a business with Allows transactions to be c ompleted through web-based programs that display products, the web. support online ordering, implements a Enables consumers to receive information shopping cart, record and process pays, about products.Automates inventory and port with inventory-management management applications *from MD PowerPoint session 20 10. a) What does the Haverhill order fulfillment center do? b) Describe the information needed at the warehouse to provide fulfillment services. c) Describe the information created or changed/updated during the course of an e-commerce business transaction. a) i. storehouse ii. Order processing iii. Finding the item request iv. Packing order v. Shipping it to the right address b) Fulfillment Service Information ask Warehousing Inventory information Warehouse capacity Warehouse plaque Suppliers information Order Processing Order Information Item ordered and amount ordered Inventory information (items and quantity) Consumer Information Findi ng the item ordered Warehouse structure information Item ordered scratch Packing order Order Information Ending inventory Information Shipping order to right address/store Consumer Information lecture/Shipping Information *Vendorseek. com c) i. Costumer Address for rescue ii. Order payment confirmation iii. Consumer Confirmation of order iv. Consumer email contact v. Consumer confirmation of delivery date